|Definition A web-based customer feedback system -- Customer Comment Cards On-line|
|Purpose To improve customer service to members of the military and DOD's civilian employees|
|Benefits Gives DOD customers a quick and easy way to provide feedback to service provider managers; Gives leadership timely data on service quality; Provides opportunity to benchmark with other DOD partners; Saves money|
|How to become an ICE site... Please feel free to explore the ICE "Demo" site.|
|Background The Interactive Customer Evaluation (ICE) System began as a joint project sponsored by the OSD Quality Management Office, HQ USEUCOM, and the Army 6th Area Support Group. The 6th ASG was the initial ICE system developer and host of the prototype system, ICE 1. |
|Contact Information Additional Information about ICE: Office of the Secretary of Defense, Quality Management|
|To request information about the ICE system or to send a suggestion, question or other comment about the ICE System overall to the appropriate point of contact, click here.
|Frequently Asked Questions and Answers to anonymous customer questions about the ICE system.|